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China International Import Expo, the first year of challenges and achievements for Business Link Pacific in Vanuatu and Other News

China International Import Expo

Vanuatu will be participating in the upcoming China International Import Expo (CIIE) from 4-10 November 2018 in Shanghai. Vanuatu, among participating countries around the world, will take the opportunity to showcase its best and unique organic products to the world. There are seven Vanuatu businesses that will participate and these include Activ Association – Chocolate Aelan Makers, Vanuatu Bijouterie, Vanuatu Nature Ltd, Azure Pure Water, Fine Foods Ltd, Vanuatu Beverage Ltd and Caillard Kaddour.

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The first year of challenges and achievements for Business Link Pacific in Vanuatu

As we approach the end of the year, we look back and realise it has been a long and eventful year for Business Link Pacific (BLP) in Vanuatu. BLP is a joint New Zealand Aid Program and AECOM development initiative. The program supports the local market of business advisory services and empowers the small and medium enterprises to access the right services to unlock their growth potential.

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Applications open for Young Pacific Leaders Conference 2019

The sixth Young Pacific Leaders Conference in Suva, Fiji will take place the first week of March 2019 through a partnership between Cultural Vistas and the U.S Department of State.

This comprehensive conference will provide emerging Pacific leaders, ages 25 – 35, with new skills and knowledge to advance the region’s economic vibrancy and civic engagement, thereby contributing to regional security and development. A diverse and highly selective group of 42 young men and women from across the independent Pacific states, Australia and New Zealand and the United States will be chosen to participate in the conference.

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Global Employers’ Climate Action Forum 2018

The Fiji Commerce and Employers Federation (FCEF), as the current President of the Marrakech Business Action for Climate Network (MBA4C), hosted the Global Employers’ Climate Action Forum (GECAF) on 25th July 2018 at the Holiday Inn, Suva, Fiji. The overarching theme for the day-long event was “Resilient Businesses and Communities” and offered an avenue for stakeholders to synergise towards a common green future. Proceedings included four plenary sessions and one workshop-style breakout session for all participants.

Click here to view and download Global Employers Climate Action Forum-Outcome-Document

 

Participants to Global Employers’ Climate Action Forum (GECAF)

Organisers and presenters of the Global Employers’ Climate Action Forum.

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Outcomes of Pacific Path to Market workshop 2018 in Vanuatu, Small Business Production Innovation Workshop and Other News

Outcomes of Pacific Path to Market workshop 2018 in Vanuatu

 

Photo 1: Path to Market PTI NZ Working Session

 

Photo 2:  Path to Market PTI NZ Working Session

 

The Pacific Trade and Invest (PTI) of New Zealand conducted the Pacific Path to Market workshop on 16 October 2018 at the Vanuatu Chamber of Commerce and Industry. The workshop was being attended by 15 people which gave PTI (NZ) the opportunity to meet and talk to more business people in Vanuatu.

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Small Business Production Innovation Workshop – “Innovative Production to enhance Trade Development”

 

Production Innovation Workshop Santo Group Photo

 

Production Innovation Workshop Santo Working Session

 

Vanuatu Chamber of Commerce and Industry (VCCI) through its Training and Business Development Services (BDS) Unit has just completed a very successful production innovation workshop in Luganville, Santo.

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Talanoa Dialogue Global Video Competition

The Fijian COP23 Presidency, in partnership with the United Nations Development Programme (UNDP), is calling on storytellers from around the world to participate in a global video competition. This is to collect climate change stories that highlight action being undertaken by individuals, organisations, governments and partnerships to reduce the emissions that are warming our planet and build greater resilience to the impacts of climate change.

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Rift between Papua New Guinea and Pacifical threatens the future of regional tuna MSC certification

The industry group representing tuna canning and processing companies in Papua New Guinea is seeking its own Marine Stewardship Council certification for the nation’s skipjack and yellowfin fisheries, threatening a split between Papua New Guinea and the other eight island-nations in the Parties to the Nauru Agreement, and Pacifical – which was founded to market the region’s tuna internationally

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ADB Port Vila Integrated Urban Improvements Project meet Businesses at VCCI Monday 15 October 2018, Understanding Risk Finance Pacific Forum 16 to 19 October and Other News.

ADB Port Vila Integrated Urban Improvements Project meet Businesses at VCCI Monday 15 October 2018

 

The Social and Safeguards specialists for the ABD Port Vila Integrated Urban Improvement project, Ms Penny Dutton will meet the VCCI, Vanuatu Business Resilience Committee (VBRC), and interested businesses next week on Monday 15 October, 10 AM – 11:30 AM at the VCCI premises.

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Understanding Risk Finance Pacific Forum 16 to 19 October 2018 in Port Vila

This is a reminder that you are invited to the upcoming Understanding Risk Finance Pacific forum which is co-hosted by the World Bank and Ministry of Finance and Economic Management of Vanuatu.

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Brief outcomes on Vanuatu Greenpreneurs Week to cultivate Local Green Businesses

 

Greenpreneurs learn about organizations providing services to small business at the opening reception and expo

Participants and mentors at the Jumpstart your Green Business Workshop

Budding entrepreneurs and experienced sustainable business owners gathered in Port Vila for Vanuatu Greenpreneurs week from 25 to 26 September 2018 at Warwick Le Lagon. Jointly organized by the Global Green Growth Institute (GGGI) and the Pacific Centre for Renewable Energy and Energy Efficiency (PCREEE), the event was aimed at cultivating development of local businesses that help address environmental or social issues as a core part of their business model.

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Vanuatu Terminal Services (VTS) – Organizing Customer Services To Meet Customers Expectation Training

Organised Customers Services to meet VTS demand

Vanuatu Chamber of Commerce and Industries (VCCI) through its Business Development Services (BDS) Unit have just completed a competency based Customer Services Training to the Vanuatu Terminal Services (VTS) Officers.

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Private Sector Workshop 8 October 2018 followed by VIPA Consultation 11 October 2018 on National Investment Bill and Other News

Private Sector Workshop 8 October 2018 followed by VIPA Consultation 11 October 2018 on National Investment Bill

 

This is a reminder notice in regards to the VIPA Consultation meeting with the Private Sector on the National Investment Bill which was published last week.

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Reminder Business Capability Building Workshop of Pacific Path to Market
16 October 2018

 

The Vanuatu Chamber of Commerce wishes to remind and invite the interested businesses who are not yet registered and wishing to attend this workshop to register now, as we still have space.

Pacific Trade and Invest (New Zealand) in partnership with the Vanuatu Chamber of Commerce and Industry will be conducting a free one-day workshop to assist business owners to be successful in Vanuatu and in the future to be able to enter the export market.

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Powerful small businesses — big impact
Being the best we can be – this articles is looking at how we get the biggest impact from our small business – by Chris Elphick Partner in Breadfruit Consulting

This series of articles is looking at how we get the biggest impact from our small businesses.

No business is too small to plan. In many ways small businesses need more planning than larger ones because everything has to be done by very few people.

To start planning try to visualise a very large, wide river. The nearside of the river is where you are now. That is your starting point. The far bank of the river is your destination – that is where you are heading. Getting across the river from where your current position is to where you are heading is why you need the plan. Imagine setting off on a long journey without a map – you might get to your destination, but it might take longer and you might miss lots of interesting diversions along the way.

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Succeeding in tourism – A series of practical articles by Chris Elphick, Breadfruit Consulting, aimed at tourism SMEs and other news.

Succeeding in tourism – A series of practical articles by Chris Elphick, Breadfruit Consulting, aimed at tourism SMEs.
Article seven – Tourism, a great opportunity for small businesses.

 

Over the last few weeks I have been focussing on the challenges and opportunities facing small businesses working in the tourism industry.

This is the last article in this short series and I want to focus on the economic opportunities offered to small businesses by the tourism sector.

At the moment we have no reason to believe that people will stop travelling. All the evidence points to more and more people coming to the Pacific and particularly wanting to visit out-of-the way places and have more genuine cultural experiences. How long this will continue for no-one knows. The impact of climate change is more than likely to have a devastating effect on the communities that tourists want to visit.

 

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Powerful small businesses – Big impact – Being the best we can be

 

“If you think small things don’t make a difference, try going to bed with a mosquito” Anita Roddick, founder Body Shop International.

This series of articles is looking at how we get the biggest impact from our small businesses.

Whether we employ 2 people, 20 people, 200 people or even 2 thousand people we need to be concerned with the same issues. We need to plan and prioritise, we need goals, we need to make things or provide services that people want at a price they can afford, we need to work with others, Whatever our business size we all want the same things – we want to make a profit to fund the things that are important to us.

Firstly, we must start thinking big – be bold and courageous – visualise yourself running your business in five years’ time and what it could be like. Share ideas with friends; brainstorm together; imagine what the future could look like. Make sure you write everything down, draw pictures, be creative, dare to dream.

Don’t worry about what other people say – think positive and do your best to eliminate negative thoughts.

 

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Vanuatu Greenpreneurs Week 25 to 27 September 2018 Le Lagon Resort and Succeeding in Tourism – Article six – Employing friends and family

Vanuatu GREENpreneurs Week 25 to 27 September 2018 Le Lagon Resort

 

Passionate about an environmental or social issue? Committed to being part of the solution though creating sustainable businesses that contribute to a cleaner, greener and more prosperous Pacific?
Apply now before Friday 21 September 2018 to register and join us at one or both trainings offered during the week!
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Succeeding in tourism

A series of practical articles by Chris Elphick, Breadfruit Consulting, aimed at tourism SMEs. Article six – employing friends and family

 

Over the last few weeks I have been focussing on the challenges and opportunities facing small businesses working in the tourism industry.

Tourism is an ideal industry for groups of friends or families or villages & communities to get into together. Many families, all over the Pacific, operate small scale accommodation or tours or special events. There is nothing better than working alongside our friends and our sons and daughters, our uncles and aunts, our parents or distant relatives. We can have fun together, we already know each other, we assume we are all on the same wave length.

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Vanuatu OECD Global Forum Peer Review – Second Round of Exchange of Information on Request (EOIR) Review and Other News.

 

Vanuatu OECD Global Forum Peer Review – Second Round of Exchange of Information on Request (EOIR) Review

The Ministry of Finance and Economic Management requests the VCCI participation in the OECD Global Forum Peer Review on exchange of information on request (EOIR) for Vanuatu.

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Launching of National Industrial Development Strategy Monday 3 September 2018

The Department of Industry wishes to announce the Launching of National Industrial Development Strategy 2018 – 2022 which will be held on 3rd September 2018 at 1pm at National Convention center.

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Concern of Local Building Industry over unequal tax exemptions

 Vanuatu Chamber of Commerce and Industry (VCCI) has been following up with the relevant public authorities of Vanuatu on the unequal tax exemptions impacting the local building industry.

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Succeeding in tourism article four – making sure tourism and culture can co-exist

Over the next few weeks I will focus on the challenges and opportunities facing small businesses working in the tourism industry.

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NCDs, climate change, security effects on Pacific private sector discussed, Nutrition education needed to reduce NCDs in Vanuatu and other news

NCDs, climate change, security effects on Pacific private sector discussed

The annual Pacific Island Forum Secretariat-led Private Sector Dialogue Preparatory Meeting was held last week in Auckland. The meeting discussed actions the private sector needs to take in the Pacific region to challenge climate change, Non-Communicable Diseases (NCD) and other relevant issues.
The preparatory meeting is held annually ahead of the annual Pacific Islands Forum Leaders meeting, where Pacific Island leaders consider the recommendations from the preparatory meeting
.

private-sector-dialogue-preparatory-meeting-in-auckland

Dr Viliami Puloka (right) with Carolyn Ernst of Vanuatu

dr-viliami-puloka-with-carolyn-drnst-of-vanuatu

The Private Sector Dialogue Preparatory Meeting in Auckland.

 

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Nutrition education needed to reduce NCDs in Vanuatu

Education on nutrition is one way of addressing the problem of non-communicable diseases, says Vanuatu Chamber of Commerce member Carolyn Ernst. Ms Ernst was invited to attend the Private Sector Dialogue Preparatory Meeting in Auckland from 6-8 August.

carolyn-ernst-womens-group-councillor

Carolyn Ernst, Women’s Group Councillor, VCCI Council at Pacific Wave Forum 2018

 

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Pablik apdeit long saed blong 11 European Divelopmen Fand Vanuatu Valiu Jen Program

Tufala Ministri we oli implimentem 11 European Divelopmen Fand Vanuatu Valiu Jen Program (11 EDF), Ministri blong Agrikalja, Laevstok, Forestri, Fisheris mo Baeosekiuriti (MALFFB), mo Ministri blong Turisim, Tred, Komes mo Ni-Vanuatu Bisnis (MTTCNVB), mo Ofis blong Praem MInista (PMO), i wantem givim apdeit ia long saed blong 11 EDF

 

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Public update regarding the 11th European Development Fund’s Vanuatu Value Chain Programme

The two implementing Ministries of the 11th European Development Fund’s Vanuatu Value Chain Programme (11th EDF), the Ministry of Agriculture, Livestock, Forestry, Fisheries and Biosecurity (MALFFB), and the Ministry of Tourism, Trade, Commerce and Ni-Vanuatu Business (MTTCNVB), and the Prime Minister’s Office (PMO), wish to give the following update concerning 11th EDF.
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Mise à jour pour le public du Programme vanuatais Chaîne de valeur du 11ème volet du Fonds européen de développement

Les deux ministères de mise en oeuvre du Programme vanuatais Chaîne de valeur du 11ème volet du Fonds européen de développement (11ème FED), à savoir le ministère de l’Agriculture, de l’Élevage, de la Sylviculture, des Pêches et de la Biosécurité (MAESPB) et le ministère du Tourisme, du Commerce et des Entreprises vanuataises (MTCEV), ensemble avec le Bureau du Premier ministre (BPM), tiennent à présenter les mises à jour suivantes sur le 11ème FED.

 

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Cash Transfer Partnerships Private Sector and Humanitarian Community OXFAM – Vanuatu Business Resilience Committee

The Cash Transfer Workshop organized by Oxfam in Vanuatu, in partnership with the Vanuatu Business Resilience committee (VBRC), is postponed to 29 August 2018 at Ramada Hotel from 8am – 12pm, with lunch provided. Our apologies for this change of date.

 

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Promote Business Opportunities in Pacific Hub link

The Pacific Trade Invest (PTI) New Zealand, in Auckland, offers to businesses the opportunity to promote their new business opportunities through their pacific hub link

www.pacifichub.co.nz

They have about 8,000 subscribers to look at your business opportunities and the Trade Offices in Sydney, Beijing, Tokyo and Geneva and much more.

Take advantage of this Free of Charge investment promotion that can attract potential investors worldwide.

For more information please contact, Manuel Valdez, Chief Investment Officer, Newmarket, Auckland, New Zealand, Phone (64 9)  529 5165, Fax (64 9) 523 1284, Website www.pacifictradeinvest.com

A Collective Effort, Public Update regarding the 11th European Development Fund Vanuatu Value Chain Programme and Other News.

A Collective Effort

Our Pacific Wave Forum held in Auckland, New Zealand, from 6 to 8 August 2018, was a success and it would not have been possible without the Pacific Cooperation Foundation team who worked tirelessly behind the scenes to ensure the programme ran seamlessly.

collective-effort

Participants at Pacific Wave Forum 2018

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Public Update regarding the 11th European Development Fund Vanuatu Value Chain Programme

This is to inform you of the two implementing Ministries of the European Development Fund 11’s Vanuatu Value Chain Programme (EDF 11), the Ministry of Agriculture, Livestock, Forestry, Fisheries and Biosecurity (MALFFB), and the Ministry of Tourism, Trade, Commerce and Ni-Vanuatu Business (MTTCNVB), and the Prime Minister’s Office (PMO), wish to provide an update on EDF 11.   Please click the links below to view and download the followings:- EDF 11 Public Update – Bislama EDF 11 Public Update – English EDF 11 Public Update – French

 

IPDS new charges as of 9 July 2018

The Vanuatu Chamber of Commerce and Industry (VCCI) wish to inform its members on the new charges of Ifira Port Development Services (IPDS).

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Cash Transfer Partnerships Private Sector and Humanitarian Community OXFAM – Vanuatu Business Resilience Committee

The Cash Transfer Workshop organized by Oxfam in Vanuatu, in partnership with the Vanuatu Business Resilience committee (VBRC), is postponed to 29 August 2018 at Ramada Hotel from 8am – 12pm, with lunch provided. Our apologies for this change of date.

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A Regional Forum on Climate and Disaster Risk Finance for Pacific Island Countries in Port Vila from 16-19 October 2018

On October 16-19, 2018 policy-makers and experts from Pacific Islands and around the world will gather in Port Vila, Vanuatu for the Understanding Risk Finance (URf) Pacific forum, bringing together policymakers, financial risk managers, and development partners to strengthen regional collaboration on climate and disaster risk finance. Please click here to view and download Understanding Risk Finance  Pacific Overview and Preliminary Agenda

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AVL Monthly Stakeholder Stats Update

Airports Vanuatu Ltd prepares a monthly update to stakeholders, reporting past statistical performance and future seat capacity forecasts for Bauerfield International Airport (VLI).  The purpose of the update is to enable stakeholders to be informed and have insights into the airport’s operating statistics.

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Cash Transfer Workshop for Businesses Postponed to 29 August 2018, Zero carbon emission can be achieved with solid foundation: FCEF and Other News.

Cash Transfer Workshop for Businesses Postponed to 29 August 2018

The Cash Transfer Workshop organize by Oxfam in Vanuatu, in partnership with the Vanuatu Business Resilience committee (VBRC), is postponed to 29 August 2018 at Ramada Hotel from 8am – 12pm, with lunch provided.

 More information about the Cash Transfer workshop will be provided to businesses in the next few days. 

Your business operates in the following sectors: 

Financial/Cash Delivery whom will be

the Banking Institutions, Money transfer Operators and Mobile services Providers and

Supply-side Goods and Services whom will be the Transport and Logistics Providers, Hardware and Agriculture Suppliers and Wholesale and Retail Suppliers for Food/Grocery. 

You are invited to confirm your attendance.

Business will be consulted on topics such as financial delivery channels, market presence and availability of supply-side services critical for the delivery of humanitarian assistance in the form of cash or vouchers. 

For businesses who wish to attend the Cash Transfer workshop, you can confirm your attendance by Tuesday 28 August 2018 by email to [email protected] or contact VCCI office on 27543 / 7123967.

For more information on the Cash Transfer workshop, you can contact Mrs Sandra Hart, Pacific Cash & Livelihoods Advisor, Oxfam, Vanuatu, by email [email protected] or phone 534 7911.

 

Zero carbon emission can be achieved with solid foundation: FCEF

Vilimaina Naqelevuki, Fiji Times, 26 July 2018

As Pacific men and women, we know what we’re up against, we’ve all endured the devastating impacts of cyclones, rising seas and other climate impacts.

This was stressed by the Attorney General Aiyaz Sayed-Khaiyum during the Global Employers Climate Action Forum organised by the Fiji Commerce and Employers Federation on 25 July 2018 at the Holiday Inn, Suva.

He said the eyes of the world were on the Pacific as the Global Employers Climate Action Forum began; and that “government, businesses and citizens are looking to us because we our people and our economies are on the front lines of climate change”.

FCEF chief executive Nesbitt Hazelman said the forum focused “on how we can achieve net zero carbon emissions and build resilience”.

“As we mentioned from the start, we can only achieve this if there is a solid foundation and partnership between the Government, us the private sector, the development partners, civil society organisation and the communities,” Mr Hazelman said.

He said the outcomes of the forum laid the pathway for the private sector to accelerate climate action and also to achieve the targets set for the 2030 agenda for sustainable development.

The Vanuatu Chamber of Commerce and Industry was represented at the Global Employers Climate Action Forum in Suva, Fiji, by Mr Shaun Gilchrist, CEO of Azure Pure Water, who is the Manufacturing Councillor of VCCI.

 

Succeeding in tourism

A series of practical articles by Chris Elphick, Breadfruit Consulting, aimed at tourism SMEs.

Article one – an introduction

Over the next few weeks I will focus on the challenges and opportunities facing small businesses working in the tourism industry.

Across the Pacific tourism has been identified as a major industry for economic development and resources are provided by a wide range of organisations. This focus on tourism obviously provides enormous opportunities to rural and urban communities alike but will it be possible for everyone to access those opportunities?  Will there be an equal playing field? Will tourism reap the rewards for small rural businesses in remote parts of the Pacific? How will small tourism businesses be able to compete with their larger and probably better resourced neighbours? How will locally run tourism businesses be able to compete with expat run and resourced operations?

During this series I will be exploring what tourists want and how this matches up to what we provide; how we meet and exceed expectations and send tourists home determined to come back bringing all their friends; how the Pacific can create a  reputation for exceptional and consistently high service; how we can develop a vibrant tourism industry without damaging our local cultures; how tourism can economically benefit rural areas; how tourism can provide jobs and careers for our young people; what needs to happen to support a sustainable local tourism industry; what are we really selling to visitors and how we make sure they take home unforgettable memories.

We are lucky in the Pacific to live in some of the most beautiful countries in the world – countries that people do want to visit and experience.  Many visitors want to understand our culture, meet local people, get a taste of Pacific life.  They want to experience the things that the Pacific offers that are not available elsewhere

Tourism is certainly an industry full of opportunities.  This short series of articles looks at how small tourism businesses can make the most of these opportunities and turn them to their advantage.  Tourists will not just turn up!  And they certainly will not return if they do not have the experience of a lifetime!

A few months go I ran a workshop for local tourism providers – of the 40 people present only two had ever been tourists and travelled outside their country. 38 people were trying to deliver products and services to people they knew nothing about – they had been encouraged by a range of organisations to develop small scale accommodation or tours but had received little or no realistic help or guidance on how best to do this.

I hope this series will help small scale tourism operators to become more effective and profitable and therefore develop a sustainable industry offering jobs and careers to local people while providing stunning experiences to visitors from all over the world.  Tourism has the potential to transform the economy of Pacific countries, but it also has the potential to deepen the divide between the haves and the have nots.  No Pacific country can afford for this to happen.

Tourism is not an easy industry to succeed in. Products and services have to live up to expectations; visitors have to come; visitors have to be looked after; problems have to be solved before they get out of hand.  It is essentially a people industry where people from different cultures come into close contact with each other for short periods of time.  Social media means that people can broadcast their experiences to the world almost immediately after they have had them – good and bad!

If you have any tourism issues you would like me to cover during this series, please contact me.

Coming next, what do tourists want and how do we make sure they get what they want? 

Chris Elphick is Partner in Breadfruit Consulting, supporting the development of a range of businesses and organisations in Melanesia and other parts of the Pacific.  He is an experienced trainer, coach and business mentor and has years of experience of working with Small & Medium Enterprises.  He and his partner Hazel Kirkham live in Vanuatu and are involved with tourism operators snd their businesses in several Pacific countries.

Breadfruit Consulting have partnered with Fiji Entrepreneur to develop mentoring services for new and young entrepreneurs.

If you have an issue or query related to this article, please contact Chris at [email protected] or text to +6785500556.

 

Succeeding in tourism

A series of practical articles by Chris Elphick, Breadfruit Consulting, aimed at tourism SMEs.

Article twounderstanding our visitors

Over the next few weeks I will focus on the challenges and opportunities facing small businesses working in the tourism industry.

Across the Pacific tourism has been identified as a major industry for economic development and resources are provided by a wide range of organisations. This focus on tourism obviously provides enormous opportunities to rural and urban communities alike but will it be possible for everyone to access those opportunities?  Will there be an equal playing field? Will tourism reap the rewards for small rural businesses in remote parts of the Pacific? How will small tourism businesses be able to compete with their larger and probably better resourced neighbours? How will locally run tourism businesses be able to compete with expat run and resourced operations?

Understanding who tourists are, what they want from us and making sure they get what they want, and more, is vital to any successful tourism business.  The challenge for many small operators in the Pacific is the lack of tourism experience where we may not have travelled outside of our own area let alone our own country.

If possible going on a short break to another country to experience being a tourist for a few days is ideal.  This way you will get to experience first-hand what some of the tourists who visit you do.

First time visitors to the Pacific who have only information from friends or the web to go on may well have unrealistic expectations.  They may try to do too much in too short a time and get disappointed; they may not think that it rains here; they may not be used to power going off at night or water shortages.  When people get disappointed they get upset and often angry and lose any sense of proportion.

Number one essential is to make sure that when you meet your visitors for the first time blow them away with your interest in them. Ask them questions; give them a fresh coconut and some nice fresh local fruit; if they are hungry feed them even if the kitchen is closed! If you know what nationality they are try and learn a couple of simple greetings in their language; manage peoples’ expectations from the beginning by giving them good information; think ahead and anticipate anything that could go wrong and, above all, focus on the friendliness and beauty of the Pacific.

We must train our staff to be problem solvers, not problem avoiders!  No-one wants to hear ‘The boss is not here today’! if someone has a problem, no matter how small, then it has to be solved to the benefit of the visitor immediately.  It doesn’t matter if it is not a problem for the business or individual member of staff.

Anyone in the tourism business takes on a duty of care for visitors – look after them; treat them as special guests; think ahead and anticipate any concerns they might have; thank them for coming and for spending their money with you.  Try and put yourself in their shoes – imagine you are visiting a city in India for the first time. How might you feel? You are likely to be nervous, apprehensive, maybe a little frightened, curious – you will need a friend.

If you are running a small tourism business, or even a larger one, go out of your way to make friends with the visitors – stop what you are doing and focus on them – after all they pay your bills!

Finally, it is likely that most people who have travelled all the way to the Pacific to stay on a secluded island in a small resort are looking for an experience of a lifetime – make sure you give it to them!!  Your accommodation may not be as comfortable or as large as some in other parts of the world – but make it authentic and genuine.  Serve local food with pride.  Meet needs of visitors before they become a problem.  Fill their days with surprises.

If you have any tourism issues you would like me to cover during this series, please contact me.

Coming next, creating a reputation in the Pacific for exceptional and consistently high service. 

Chris Elphick is Partner in Breadfruit Consulting, supporting the development of a range of businesses and organisations in Melanesia and other parts of the Pacific.  He is an experienced trainer, coach and business mentor and has years of experience of working with Small & Medium Enterprises.  He and his partner Hazel Kirkham live in Vanuatu and are involved with tourism operators and their businesses in several Pacific countries.

Breadfruit Consulting have partnered with Fiji Entrepreneur to develop mentoring services for new and young entrepreneurs.

If you have an issue or query related to this article, please contact Chris at [email protected] or text to +6785500556.